Refund Policy
Version 1.1 — last updated 2026-08-27. This policy sits alongside, and never overrides, your statutory rights.
1. Try before you pay
A permanently free tier is available, and the Pro trial lasts 7 days. A payment method is required to start the trial and you are charged $0 during it. If you cancel before the trial ends you are never charged.
2. Automatic renewal
Subscriptions renew automatically at the end of each billing period at the price shown at checkout, plus applicable taxes, until cancelled. We send a reminder approximately three days before the first charge following a trial, and receipts for every charge.
3. Cancellation
Cancel at any time from Account → Billing → Manage Billing. Cancellation takes effect at the end of the current paid period and Pro features remain available until then. There is no retention flow, phone call or email requirement, and no cancellation fee.
4. EU, UK and EEA right of withdrawal
If you are a consumer in the EU, UK or EEA you have 14 days from purchase to withdraw without giving a reason. By starting to use a paid feature within that period you request immediate performance and acknowledge that, once the service is fully performed, the right to withdraw is lost; where performance is partial, we refund proportionately to the unused part. To withdraw, email info@heicconvertfree.com with your account email.
5. Billing errors and duplicate charges
If you were charged twice, charged after cancelling, charged an incorrect amount, or charged on an account you did not authorise, contact info@heicconvertfree.com. We investigate and fully refund verified billing errors, normally within five business days of confirming.
6. Discretionary refunds
Because a free tier and a free trial are available before purchase, we do not offer routine refunds for periods already used. We will consider requests made within 14 days of a renewal charge where the service was not used in that period, and requests where a defect prevented the service from working on your device and support could not resolve it.
7. How refunds are paid
Approved refunds are returned to the original payment method through Stripe. Depending on your bank, funds typically appear within 5–10 business days. We do not issue cash, credits, or refunds to a different payment method.
8. Chargebacks
Please contact us before raising a chargeback — most issues are resolved faster directly. Accounts subject to a chargeback may be suspended until the dispute is resolved. We do not penalise good-faith disputes.
9. Taxes and currency
Refunds include any tax we collected on the original charge. We are not responsible for currency conversion differences or fees applied by your bank between the charge and the refund.
10. Statutory rights
Nothing in this policy limits refund, cancellation or consumer guarantee rights you have under the law where you live, including the UK Consumer Rights Act, EU consumer directives and Australian Consumer Law. Where those rights apply, they take precedence. Questions: info@heicconvertfree.com.